At Brenda's Office |
BRENDA: ICBC, ICBC ... Insurance Corporation of BC, Dial-a-Claim, 520-8222. |
5-2-0-8-2-2-2. |
RECEPTIONIST: Hello, ICBC. How can I help you? |
BRENDA: Hello. I'd like to . |
RECEPTIONIST: Okay. your name, address, and telephone number? |
BRENDA: My name is Brenda Hooper, that's H-o-o-p-e-r, and my address is 1534 |
Pine Street, Apartment 214. And my phone number is 734-1207. |
RECEPTIONIST: Okay. give me your driver's licence, your licence plate number, your registration number, and your car insurance information. |
BRENDA: Yes, I think I have right here. |
RECEPTIONIST: How many vehicles were in the accident? |
BRENDA: Two. |
RECEPTIONIST: Did you get driver's information, too? |
BRENDA: Yes, I did. |
RECEPTIONIST: Good. I'll need that information in a moment. But first, I'll give you your claim number. |
BRENDA: Okay. |
RECEPTIONIST: It's E-1-7-9-8-6-2-8 |
BRENDA: E-1-7-9-8-6-2-8. |
RECEPTIONIST: your car in at one p.m. next Tuesday? |
BRENDA: Yes, I think I can. |
RECEPTIONIST: Okay. Your appointment Tuesday at one. Now when did the accident happen? |
BRENDA: today, March twenty-first, at about 2:30 in the afternoon. |
RECEPTIONIST: And where did it happen? |
BRENDA: It happened of a parking lot on Maple Street. |
RECEPTIONIST: And can you tell me ? |
BRENDA: Yes, I was backing out of the parking stall .... |
At ICBC |
BRENDA: Hi, my name is Brenda Hooper. |
ADJUSTER: Yes, yes, Ms. Hooper. your claim file, please? |
BRENDA: Yes, here it is. |
ADJUSTER: And all your information with you—your car insurance, your vehicle registration? |
BRENDA: Yes, I everything. |
ADJUSTER: Okay. An estimator at the damaged vehicle while we |
double-check your claim. |
BRENDA: Okay. My car right over there. And the damage is on the rear |
left side. |
ADJUSTER: Okay. We'll get to that later. Now, how did it happen? |
BRENDA: Well, that the accident was entirely my fault. I mean, I checked for other cars . It's just, I couldn't see around that parked van. And the other truck so fast .... |
ADJUSTER: Okay. Well, take a formal statement from you. |
BRENDA: Fine. I'm just thankful no one . |
ADJUSTER: For sure. Now, the statement, let's make sure the information in the file is correct. Could I have your documents? |
BRENDA: Sure. |
Video courtesy TRU University – Open Learning Division
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